Billing Module Index
Click on any link below to navigate to the corresponding documentation section.
- Billing Dashboard
- Expanded Sidebar
- Analytics Dashboard
- Enlarged Grid View
- ERA Posting
- EOB Payment
- Line Item Charges Not Link
- Check Detail
- Post ERA
- Electronic Encounters On Hold
- Electronic Encounters Not Billed
- Pending Claim Rejection
- Clearinghouse Rejection
- ERA Failed Processing
- Paper Submission
- Patient Statements
- Plan Payment
- Patient Payment
- Payment Batch
- Batch Detail
- Batch Detail - Documents
- Payment Batch Ledger -> Ledger
- Payment Batch Ledger -> Summary
- New Batch
- Followup Visit Detail (Additional Info)
- Followup Visit Detail (Additional Info - Expanded Fields)
- Followup Visit Detail (Documents)
- Followup Visit Detail (Claim Status)
- Charge Detail
- Charge History
- Billing Charge Listing
- Charge Listing Advanced Search
- Charge Detail
- ICD Search
- CPT Search
- Ref Provider Search
- Charge Extra Info
- Payment Exceeds Patient Balance Popup
- CPT
- ICDs
- Modifiers
- Charge History
- Patient Payment
- Visit Detail
- Provider Detail
- Ref Provider Detail
- Visit Detail(Extra Info)
- Create RCM Task
- Visit Detail Documents
- Visit Detail Claim Editing Message
- Visit History (Statement)
- Visit History Audit
- Visit History EDI Simplified History
- Plan Payment
- Followup Visit Detail (Additional Info)
- Followup Visit Detail (Additional Info - Expanded Fields)
- Followup Visit Detail (Documents)
- Followup Visit Detail (Claim Status)

Key Features
- When Advanced Search is open, all filter fields are available.
- Click Search to apply the filters and refresh the results.
- After Search, Advanced Search collapses automatically to give more space to the grid.
- The Search button shows the number of applied filters (for example, Search (3)).
- Users can expand Advanced Search again to change or clear filters.
Important Change
- The Billing Screens navigation has been changed from horizontal navigation to a vertical sidebar, This means that the tertiary tabs are now Secondary tabs and Secondary tabs are in the sidebar
Provider Detail
Interactive Guide
Key Features
Accessible when the user clicks on the Provider hyperlink in the Visit Detail screen.
Batch EOD History
Key Features
- View historical Batch EOD runs with status and timestamps
- Filter by date range / batch / status
- Drill down into batch totals and processed items
EOB Payment Posting - Check Detail
Interactive GuideCheck Detail is where users enter the payment check information before posting payments.
Key Features
- Enter the check date and payment amount.
- Save the check details to continue payment posting.
Interaction Guide
- Open Check Detail when starting a new EOB posting.
- Fill in all required fields (check number, date, amount).
- Continue to allocate/post payments after saving.
EOB Payment Posting - Post ERA
Interactive GuidePost ERA lets users load an ERA file and apply payments and adjustments to claims.
Key Features
- Upload or select an ERA file to post payments.
- Review claim lines, payments, and adjustments from the ERA.
- Post the ERA to apply results to patient accounts and claims.
Interaction Guide
- Open Post ERA from the EOB Payment Posting workflow.
- Choose the ERA file and load it.
- Review details and click Post to finish.
ICD Search
Interactive GuideICD Search helps users find the right ICD code quickly and add it to a charge.
Key Features
- Search ICD codes by keyword or code.
- Select an ICD from the results.
- Add the selected ICD to the charge.
Interaction Guide
- Open ICD Search from the ICDs area.
- Type your search text.
- Pick the correct ICD and confirm.
CPT Search
Interactive GuideCPT Search helps users find the right CPT code quickly and add it to a charge.
Key Features
- Search CPT codes by keyword or code.
- Select a CPT from the results.
- Add the selected CPT to the charge.
Interaction Guide
- Open CPT Search from the Procedures/CPT area.
- Type your search text.
- Pick the correct CPT and confirm.
Ref Provider Search
Interactive GuideRef Provider Search helps users find and select the correct referring provider for a charge.
Key Features
- Search providers by name, NPI, or specialty (if available).
- Select the correct provider from the results list.
- Apply the selected provider to the charge.
Interaction Guide
- Open Ref Provider Search from the Ref Provider field.
- Enter search text to narrow results.
- Choose a provider and confirm to fill the field.
Advanced Search Collapse
Interactive GuideAdvanced Search lets users pick filters and run a search. After they click Search, the panel collapses to save space and the grid updates. The Search button also shows how many filters are applied.
Before
After
Key Features
- Collapses Advanced Search after the user triggers Search.
- Refreshes the grid to reflect the applied filters.
- User can expand Advanced Search again to refine criteria.
Interaction Guide
- Open Advanced Search.
- Select one or more filters.
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Click Search.
- Panel collapses after Search.
- Grid refreshes with the applied filters.
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Advanced Search button shows the filter count.
Patient Followup Visit Detail
Interactive GuideDetailed snapshots for Patient A/R followup visit detail screens. Use the controls to switch between views.
Detail view of patient followup visit information.
Views
Key Features
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Accessible from Patient A/R by opening a visit.
- Includes multiple updated patient followup visit detail screens.
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Patient Follow-up Documents tab is linked to visit documents attached to that visit. If you add a document in Patient Follow-up, it will go only to Charts and not Visits.
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Days Overdue pill color criteria:
0 - 30 30 - 60 90+
Analytics Dashboard
Dashboard DropdownThis dashboard is accessed from the dropdown next to Dashboard. It provides KPI snapshots, trends, and month-by-month financial summaries.
KPIs
What this shows
- Practice / Location / Date filters at the top.
- High-level KPI tiles with targets + benchmarking indicators.
- Mini-trends and YTD averages for quick performance context.
KPI Tooltip / Definitions
What this shows
- Info tooltip explains KPI meaning / calculation.
- Helps users interpret benchmarks and thresholds consistently.
Trends
What this shows
- Year selector pills for quick switching.
- Trend charts for Charges, Payments, and Adjustments.
- Compare selected year vs last year for the same period.
Monthly Financial Activity
What this shows
- Month-by-month table for Charges, Payments, Adjustments, A/R and ratios.
- Projected Monthly Summary with MTD, projections, and daily averages.
- View options (table-style controls) for scanning and comparison.
- Monthly Financial Activity Grid Dropdown values: Grid View, Bar Chart, Line Chart
- Project Monthly Summary Dropdown values: Grid View, Stacked Bar Chart, Grouped Bar Chart, Line Chart
Financial Metrics
What this shows
- AR 90+ and % AR 90+ tracking for aging risk.
- Same-period last year comparisons for charges and payments.
- Select a KPI to render its trend chart below.
Select KPI to see Trends Dropdown Values
- # of clean Paid by DOS
- # of Denied Claims by DOS
- # of Submitted Claims by DOS
- % AR 90+
- AR 90+
- Charge Lag
- Denial Rate
- FPPR Over Time
- CPR
- Average Days to First Payment
- Charge Count
- Turn Over Ratio
Expanded Sidebar
Interactive GuideThe Billing sidebar expands on hover to reveal labels for faster navigation.
Key Features
- Sidebar expands on hover to show menu labels.
- Active item stays highlighted for orientation.
Interaction Guide
- Hover over the sidebar to expand; click an icon/label to navigate.
New Appeal
Interactive GuideCreate a new appeal by entering required details, attaching documents, and submitting for review.
Key Features
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Appears when the user clicks New Appeal from Appeal Management.
- Add supporting documents before saving/submitting the appeal.
Interaction Guide
- Fill required fields, attach documents, then click Save / Submit.
Appeal Management
Interactive GuideManage and track insurance appeals, including follow-ups, documentation, and status updates.
Key Features
- Centralized appeal worklist to review, update, and track appeal progress.
- Attach and manage appeal-related documents for each case.
Interaction Guide
- Open an appeal row to view details, add notes/documents, and update status.
Patient A/R
Interactive GuidePatient Accounts Receivable (A/R) helps track outstanding patient balances and follow up on unpaid amounts.
Key Features
- View and manage outstanding patient balances and A/R details.
Interaction Guide
- Use filters/search to locate specific patients or balances quickly.
Batch Detail - Documents
Interactive GuideDocuments tab within Batch Detail where users can view and manage batch-related files.
Key Features
- View uploaded documents related to the selected payment batch.
- Add or manage attachments within the Batch Detail workflow.
Interaction Guide
- Open Batch Detail, then switch to the Documents tab to review files.
Charge Listing
Interactive GuideThe Charge Listing module allows you to manage and review all charges within the system. You can filter, search, and take actions on charges from a manual search grid.
Billing Charge Listing
Key Features
- Manual Search grid is used on the Charge Listing screen.
- Direct access to charge details via the listing grid.
- A popup is displayed if payment exceeds the patient balance.
Interaction Guide
- Click any charge-number hyperlink in the grid to open Charge Detail.
- Charge Listing Advanced Search
Charge Listing Advanced Search
This will be displayed when the user clicks on Advance Search.
ICDs
Interactive Guide
Key Features
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This screen appears when the user clicks on the plus button next to the ICDs in the Charge Detail screen.
Modifiers
Interactive Guide
Key Features
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This screen appears when the user clicks on the plus button next to the Modifiers in the Charge Detail screen.
Create RCM Task
Interactive Guide
Key Features
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This screen will be accessed when user clicks on the gear icon in Visit Details and clicks Create RCM Task.
Create RCM Task
Interactive Guide
Key Features
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This appears when the user clicks on New Task from Billing -> RCM Manager.
Visit Detail Claim Editing Message
Interactive Guide
Key Features
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Accessible when the user opens the Visit Detail.
Visit History (Statement)
Interactive Guide
Key Features
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Accessible when the user opens the Visit Detail -> History tab.
Visit History Audit
Interactive Guide
Key Features
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This is a subtab of Visit Detail -> History.
Visit History EDI Simplified History
Interactive Guide
Key Features
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This is a subtab of Visit Detail -> History.
Visit Detail Documents
Interactive Guide
Key Features
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Accessible when the user clicks on the Documents Tab in visit Detail
Ref Provider Detail
Interactive Guide
Key Features
Accessible when the user clicks on the Referring Provider hyperlink in the Visit Detail screen.
Patient Payment
Interactive Guide
Key Features
Payment Batch
Interactive Guide
Key Features
CPT
Interactive Guide
Key Features
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appears when the user clicks on the CPT hyperlink in the Charge Detail modal.
New Batch
Interactive Guide
Key Features
-
Accessible when the user clicks on the New Batch button from the Payment Batch grid.
Charge History
Interactive Guide
Key Features
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Contains secondary tabs for Submit, Resubmit, Editing, Audit, and Fee Audit.
Charge Detail
Interactive GuideThe Charge Detail screen allows you to review and edit individual charge information such as CPT, units, amounts, and related visit details.
Charge Detail
Key Features
- Edit charge-level details (codes, modifiers, units, amounts).
- Linked from Charge Listing via charge-number hyperlinks.
Payment Exceeds Patient Balance Popup
Interactive GuideThis popup is displayed when the payment about to be processed exceeds the patient balance.
Payment Exceeds Patient Balance Popup
Description
- This will be displayed when the payment about to be processed exceeds patient balance.
Claim Editing
Interactive GuideFollowing is the new UI of Claim Editing:
Claim Editing
Key Features
- Auto Search Grid has been used in this screen
- Advanced Search: Advanced Search hides filters until you click the advance search button
Interaction Guide
- General Search: Can be used to search anything within the grid
Plan Payment
Interactive Guide
Key Features
- Includes smart search. The grid will be initially empty and when the user uses the search bar or the advance search then the grid will populate with relevant data
Interaction Guide
- General Search: can be used to search anything within the grid
Patient Payments
Interactive GuideThis screen documents the universal Patient Payment popup used across Practice EHR.
Key Features
- If a value is entered in Discount Amount, the Discount Ledger dropdown becomes visible; otherwise, it stays hidden.
- When multiple visits are selected, totals are shown as aggregated values, and the CPT field is disabled.
- Relevant columns have been added to the left visits grid including CPTs. When a user hovers on the three dots a tooltip is shown with the remaining CPTs of the visit.
Interaction Guide
- Select one or more visits from the left grid to update totals and form behavior.
Plan Follow-Up
Interactive GuideThe Plan Follow-Up screen allows staff to manage and track insurance claim denials and appeals efficiently.
Key Features
- Grid-based worklist for tracking claim follow-ups.
- Includes both a general search bar and an "Advanced Search" option.
- 'Set Auto Action' button allows for bulk processing of selected items.
- Each column header has filtering and sorting capabilities.
- Tabs for switching between 'Plan Followup' and 'Appeal Management' views.
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Auto Action: Pill shape auto actions allowing users to set auto actions directly from the pill.
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The KPI cards on this screen calculate metrics based on data from the grid so the dropdown is not needed
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Some KPI labels are hyperlinked. Clicking on a hyperlinked KPI will filter the grid accordingly.
- An option will be available in setup to convert the grid into an auto search grid. In that case the search criteria above will be removed and only the general search and an advance search button will remain.
Interaction Guide
- Click on a hyperlinked 'Visit' or 'Account' number to navigate to the detailed view.
Followup Visit Detail
Interactive GuideThis screen shows detailed information for a specific follow-up item, including claim history, notes, and available actions. (Auto Action has moved to the top)
Feature: Threaded Comments & @Mentions
Key Features
- A new thread-based comment system has been added to the 'Visit Detail' tab.
- Users can now @mention specific colleagues in their comments for better collaboration.
- The mentioned user will receive a message in instant messaging telling him that he is has been mentioned and a link for the followup visit detail will be available.
@mention Message in Instant Messaging
- This is how the message will look like
- Visit number will be hyperlinked. CLicking on it takes you to the followup visit detail window
Feature: View More / View Less Fields
Key Features
- 'View More' and 'View Less' toggles are available to expand or collapse sections with many fields.
- This image shows the expanded state where additional provider and plan details are visible.
Feature: New 'Documents' Tab
Key Features
- A new 'Documents' tab has been introduced to the modal.
- This section allows users to upload, add, and manage documents directly related to the follow-up visit.
Feature: Smart Fields in 'Claim Status' (Default View)
Feature: Smart Fields in 'Claim Status' (Expanded View)
Key Features
- The 'Claim Status' tab now shows essential, active fields by default (top image).
- Disabled or less-common fields are hidden behind the 'View More' filter.
- Clicking 'View More' reveals all fields, including disabled ones, for a complete overview (bottom image).
Tasks Tab
Key Features
- The new 'Tasks' tab lists all tasks associated with the selected followup visit.
Patient A/R
Interactive GuidePatient Followup has been converted to Patient A/R bucket
Key Features
- The screen shows patient A/R grid
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The KPI cards on this screen calculate metrics based on data from the grid so the dropdown is not needed
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Some KPI labels are hyperlinked. Clicking on a hyperlinked KPI will filter the grid accordingly.
- An option will be available in setup to convert the grid into an auto search grid. In that case the search criteria above will be removed and only the general search and an advance search button will remain.
RCM Manager
Interactive GuideFollowing window shows new UI of RCM (Revenue Cycle Management) Manager:
RCM Manager
Task Detail
Key Features
- Task details and assignment overview.
- Improved drag-and-drop file upload area.
- This is an auto search grid. No search criteria will be present unless advanced search is clicked.
Interaction Guide
- Easily upload files by dragging them into the upload area, Alternatively, click on the upload area to open a file picker.
Explanation of Benefits (EOB)
Interactive GuideDashboard -> ERA check/need posting -> Check# -> Payment
EOB Payment
Line Item Charges Not Link
Key Features
- Grid view displaying EOB payment details.
- When a check is not selected then the following tabs will be disabled: Followup Denial, Line Item Charges not Link, Elect EOB.
- Quick filters on each column.
- updated the layout to make it more user-friendly. Divided the fields into three categories Charge Payment, Elect EOB Details, Remittance Adjustment Codes
- Hovering over a Remittance Adjustment Code shows its description in a tooltip
Interaction Guide
- Use column filters to narrow down EOB entries.
- Select a check first so the related review tabs, including Line Item Charges Not Link, become available for reconciliation.
Line Item Charges Not Link
- This view highlights remittance line items that were not linked automatically to a charge.
- Use it to compare the incoming EOB line with the available charge context before posting or fixing the payment.
- Common reasons for landing here are missing charge matches, mismatched service lines, or incomplete posting data on the selected check.
Visit Detail
Interactive GuideThis screen shows detailed information about a patient visit, including procedures, diagnosis, and actions.
Visit Detail (Scroll down to view Superbill popup)
Superbill Popup
Key Features
- Shows complete visit detail including Charges grid
- A sidebar has been added to the left allowing users to easily switch between different visits.
- An Add button has been added to the charges grid. CLicking on this button opens the superbill in a popup allowing users to easily add a charge directly from this screen.
- Followup Details, Documents and History Buttons have converted to tabs and moved to the nav bar.
- The remaining buttons except for Close, Resubmit and Update Visit have been moved to the gear icon
- Visits shown in the left sidebar are fetched from the previous grid e.g if visit detail is opened from charge listing grid then visits are fetched from the charges grid.
Visit Detail (Extra Info)
Interactive GuideThe extra info section contains fields present in the CMS 1500 form, and the box number shown next to each field is its box number in CMS 1500. When a user hovers on this box, a tooltip will appear which displays brief information about the field including its CMS 1500 box number and loop id.
Extra Info (Scroll down to see tooltip)
Extra Info Tooltip
Key Features
- Fields are aligned with the CMS 1500 form.
- The small box number shown next to each field represents its CMS 1500 box number.
- Hovering the box shows a tooltip with a brief field description, CMS 1500 box number, and loop id.
EOD (End of Day)
Key Features
- Finalize daily financial activities and reports.
- Search and filter capabilities for EOD records.
Interaction Guide
- Select date range to view specific EOD reports.
Patient Statements
Key Features
- Review and submit patient statements.
- Grid with filters for all columns.
Set Flag has been renamed to Exclude.
- A yellow background will be shown for on hold statements.
Interaction Guide
- Select statements and use action buttons to submit or print.
E-Statements
Key Features
- A dropdown is present at the top right of the KPI cards to filter the information displayed by time such as Current Week, Last Week, Last 2 Weeks, 1 Month, 3 Months, 6 Months, 1 Year, All Time.
- Manage electronic statements.
- Alert for auto-submission status.
Interaction Guide
- Toggle auto-submission settings via the alert link.
Electronic Encounters On Hold
Key Features
- Track encounters that are currently on hold.
Electronic Encounters Not Billed
Key Features
- Identify encounters that haven't been billed.
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The KPI cards on this screen calculate metrics based on data from the grid so the dropdown is not needed
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Some KPI labels are hyperlinked. Clicking on a hyperlinked KPI will filter the grid accordingly e.g., clicking on In Progress KPI will filter the grid to only show in progress encounters.
Interaction Guide
- Use filters and search to locate specific unbilled encounters.
Pending Claim Rejection
Key Features
- Manage and resolve pending claim rejections.
- Grid view with filtering options.
Clearinghouse Rejection
Key Features
- Address rejections from the clearinghouse.
- Action buttons for "Change Group", "Resolve", etc.
Interaction Guide
- Select rejected claims and choose appropriate actions from the header.
Marked for Submission
Key Features
- Submit claims electronically and track submission progress.
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The KPI cards on this screen calculate metrics based on data from the grid so the dropdown is not needed
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Some KPI labels are hyperlinked. Clicking on a hyperlinked KPI will filter the grid accordingly e.g., clicking on blocked claims KPI will filter the grid to only show blocked claims.
Interaction Guide
Use the available action buttons to submit, then open a row to review acknowledgements and any submission errors.
Paper Submission
Key Features
- Manage claims submitted on paper.
- Action buttons for "Exclude", "Paper Submission", "HCFA".
Set Flag has been renamed to Exclude.
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The KPI cards on this screen calculate metrics based on data from the grid so the dropdown is not needed
ERA Posting
Key Features
- Process Electronic Remittance Advice (ERA).
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The KPI cards on this screen calculate metrics based on data from the grid so the dropdown is not needed
-
Some KPI labels are hyperlinked. Clicking on a hyperlinked KPI will filter the grid accordingly.
Interaction Guide
- Import ERA files and review posting details in the grid.
ERA Failed Processing
Key Features
- Review ERAs that failed to process and resolve posting issues quickly.
Claim Editing - Advance Search

Claim Editing - Change Group

Key Features
- Move or reassign claims by changing their grouping as needed.
Claim Editing - Hold Claims

Key Features
- Place claims on hold and manage hold reasons/status.
Batch Detail
Key Features
- Review batch-level details including totals, adjustments, and status.
Payment Batch Ledger - Ledger

Key Features
- View the ledger entries for a selected payment batch.
Payment Batch Ledger - Summary

Key Features
- See a summary view of payment batch ledger activity.
RCM Manager - Advance Search

Ready for Submission

Charge Extra Info

Key Features
- Additional charge metadata and extended fields for deeper review.